Frequently asked questions

No. You can order without an account. You receive the confirmation and tracking code by email.

PDF is recommended for print, preferably PDF/X-1a or PDF/X-4. JPG and PNG are suitable for photos and images. 300 DPI is ideal; for large formats 150 to 200 DPI can be enough. Extend backgrounds 3 mm beyond the trim line.

Yes. We check every file for free before production. If in doubt, our designers take a look.

Yes. Our design service is free. Describe what you want and you receive the design by email within 1 to 2 working days. Changes afterwards may incur extra costs.

Production and transit time depend on the product, configuration and destination. You see the expected delivery on the product page and the available delivery option in the cart and checkout, before you pay.

The rate depends on the delivery country and includes VAT: Netherlands €6.95, Belgium €7.95, Germany €8.95 and France €9.95. For some products the amount is higher; you always see the exact amount before you pay. If shipping is included in the product price, we say so explicitly.

Yes. As soon as your order ships, you automatically receive a tracking code by email.

You pay online at checkout, for example with Visa, Mastercard, iDEAL, Bancontact, Klarna, Apple Pay and Google Pay. The methods shown depend on your country.

No. Business orders are also paid online straight away. You do receive a full VAT invoice, with your purchase order or reference number if you wish.

Yes. You order in your company name and receive a VAT invoice for your records. Larger runs are cheaper per piece; every price tier is shown in advance in the price table.

For standard products you have 14 days after delivery to report a return. The product must be undamaged, unused and in its original packaging.

Products made from your file, photo, logo or design cannot be returned, except for a production fault or transit damage.

If there is a production fault or damage in transit, we reprint and reship the product free of charge. Email your order number and photos to our customer service.