Knowledge base
Answers to the questions customers ask us most. Cannot find it here? Ask in the chat.
Using the design tool
Design, upload, check and save your artwork step by step.
How do I use the design tool step by step?
The complete workflow from choosing a product and uploading artwork to checking and ordering.
What are bleed, trim line and safe area?
Prevent white edges and cropped text when a product is cut, stitched or hemmed.
How do I check text, logos and QR codes?
A final check for readability, contrast, spelling and reliable scanning.
How do I save and find my design?
Protect your work and verify its saved state before closing the editor.
Ordering and payment
From cart to payment, and what happens next.
How can I pay?
Cards, Apple Pay, Google Pay, PayPal, Klarna and more, processed by Stripe. Which options you see depends on your country.
What should I check before placing my order?
A final check of product, artwork, quantities, address and contact details.
Can I change or cancel my order?
Act immediately: production may start quickly after payment.
Files and quality
What you upload decides how the print looks.
Which file do I upload and how many dpi does it need?
PDF, JPG and PNG all work. 300 dpi is ideal, and for large posters viewed from a distance 150 dpi is plenty.
Is my photo sharp enough to print?
Judge resolution at the actual print size and account for viewing distance.
Why do printed colours differ from my screen?
RGB, CMYK, material and lighting explain why a display is not a colour proof.
Delivery and returns
Lead times, shipping costs and what to do when something is wrong.
What does shipping cost and when will my order arrive?
Standard shipping within the Netherlands costs EUR 6.95. Count on 24 to 48 hours of production plus the shipping time to your country.
Can I return my order?
Standard products come with a 14 day right of withdrawal. Print made from your own design is excluded, unless there is a production fault or transport damage.
How do I track my order and shipment?
Find order status and tracking, and understand the separate stages.
My order is damaged or incorrect: what should I do?
Document the issue clearly so the right solution can be assessed quickly.
I have a firm deadline: how do I order safely?
Plan for both production and transport and allow a sensible buffer.
Choosing a product
Which material, which size and what it is suited for.
Dibond, forex or acrylic: which one do I pick?
Forex is light and affordable for indoors, dibond is rigid and weatherproof for outdoors, acrylic gives photos depth and gloss.
Which banner material: frontlit, mesh or blockout?
Frontlit is the outdoor standard, mesh lets wind through for fences and scaffolding, blockout is opaque for double-sided use or backlight.
Which print product should I choose for indoor or outdoor use?
Choose for moisture, wind, UV, fire rating, surface and intended lifespan.
How do I choose paper, weight and finish?
Matte, gloss, uncoated, rigid or foldable: match the material to its use.
Business
Invoices, VAT, quotes and larger runs.
Do I get an invoice and can I reclaim the VAT?
Every paid order comes with an invoice showing VAT separately. You download it yourself on the Track order page, no account needed.
Can I get a quote for a large run or custom work?
The information needed for a comparable and feasible business quotation.
How do I repeat an order, and will it be exactly the same?
A repeat order is a new production run, so limited batch differences can occur.
Account and privacy
Your account, finding past orders and what we do with your data.
Can I find my order without an account?
Yes. With your order number and the email address used for the order you can see the status, the delivery and your invoice without logging in.
How do I create an account and solve sign-in problems?
Account, password, email and practical steps when sign-in fails.
How are my data and print files handled?
Why data is needed, who processes it and what you should keep secure yourself.