Delivery and returns
Document the issue clearly so the right solution can be assessed quickly.
Last reviewed: October 20, 2026
Report the issue promptly with the order number and retain product, packaging and shipping label. Send clear photos of the whole product, the defect, outer and inner packaging and label, plus affected quantities. Include a ruler for size issues. Do not discard or repair anything before the assessment is complete.
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What does shipping cost and when will my order arrive?
Standard shipping within the Netherlands costs EUR 6.95. Count on 24 to 48 hours of production plus the shipping time to your country.
Can I return my order?
Standard products come with a 14 day right of withdrawal. Print made from your own design is excluded, unless there is a production fault or transport damage.
How do I track my order and shipment?
Find order status and tracking, and understand the separate stages.
I have a firm deadline: how do I order safely?
Plan for both production and transport and allow a sensible buffer.
