Payments and balance: top-ups, cards, discounts and VAT

How do I top up my balance?

Your balance is prepaid credit that we use to pay for your orders. You top it up with iDEAL or a payment card on a secure payment page.

1. 1

   Open the tab

   In your dashboard, go to Balance & payment. Your current Balance is shown at the top.

2. 2

   Enter an amount

   Type the amount under Amount in euros. The minimum is €25 and the maximum is €10,000 per top-up.

3. 3

   Pay

   Click Top up. You go to a secure payment page and pay with iDEAL or your card.

4. 4

   Check your balance

   After paying you return to your dashboard automatically. Once the payment is confirmed, usually within seconds, the amount appears in your Balance and in the Transactions list as Top-up.

How do I save a payment card?

A saved card lets you pay per order and use automatic top-up. You save the card once on a secure payment page. We never see or store your full card number ourselves.

1. 1

   Find the card block

   Open Balance & payment and find the Saved card block.

2. 2

   Start saving

   Click Save a card. You go to a secure payment page.

3. 3

   Enter your card details

   Enter your card and confirm with your bank if asked. Nothing is charged at this point.

4. 4

   Back to your dashboard

   You return automatically. Saved card now shows the brand and last digits of your card.

• Save a different card: replaces your current card with a new one, for example when your card expires.
• Remove card: removes the card. Note: after that you can no longer pay per order by card, and automatic top-up stops working.

Which payment method should I choose: Balance or Card per order?

Under Payment method you choose how all your orders are paid. This is a setting for your whole account, not per order. You can change it at any time; the new choice applies to orders that come in after that.

1. 1

   Open the setting

   Go to Balance & payment and find Payment method.

2. 2

   Choose an option

   Select Balance (prepaid) or Card per order. The card option can only be selected once you have saved a card.

3. 3

   Save

   Click Save. From now on, new orders are paid this way.

How does automatic top-up work?

With Automatic top-up we refill your balance using your saved card. You therefore need a saved card for this.

1. 1

   Switch it on

   In Balance & payment, tick the Automatic top-up box.

2. 2

   Choose the threshold

   Under When the balance drops below (euros), enter the amount below which we should top up, for example €50.

3. 3

   Choose the amount

   Under Top up with (euros), enter how much we then add, for example €200.

4. 4

   Save

   Click Save.

• When your balance drops below the threshold, we charge the set amount to your card. That amount is always at least the €25 minimum.
• If an order comes in that costs more than your balance, we top up at least the shortfall, even if that is more than your set amount. That way the order goes through straight away.
• Besides the check on every order, we also check regularly whether your balance is below the threshold.
• Every automatic top-up appears in Transactions as Automatic top-up.

What happens if my balance is too low or my card is declined?

An order only goes into production once it is paid. If your balance is too low, the order waits safely until there is enough balance. Nothing is charged in the meantime.

• The order gets the status Awaiting balance. On your Overview, Alerts shows how many orders are waiting, and through the API you receive the webhook event order.awaiting_funds.
• If Automatic top-up is on, we first try to charge your card. If that works, the order goes through immediately.
• Otherwise the order continues by itself after your next top-up. We retry waiting orders right after a top-up and also every 15 minutes.
• Do not want to wait? In Orders, click Retry next to the order.

If you pay with Card per order and your bank declines the payment, the order gets the status Payment failed. You then receive the webhook event order.payment_failed.

1. 1

   Find the cause

   Usually the card has expired, the limit has been reached, or your bank wants an extra confirmation.

2. 2

   Update your card

   If needed, save a new card with Save a different card, or switch to Balance (prepaid) and top up.

3. 3

   Try again

   In Orders, click Retry next to the order, or do it through the API. The order continues as soon as the payment succeeds.

How much discount do I get?

As a reseller you get a discount on the consumer price of every product, including all selected options. The more you spend in total, the higher your discount.

• Total spend is the total of all your charged orders. Every paid order counts; a refund is deducted again.
• You move up to the next tier automatically as soon as you pass the threshold. There is nothing to apply for.
• On your Overview, Your discount shows your current percentage and a progress bar, for example €120.00 more spend until 15% discount.
• The discount is also included in every quote through the API (discountPercent).

How do VAT and invoices work?

You are the customer on our invoice, not your end customer. The VAT we charge depends on the country of your billing address and your VAT number. These are the same rules as in our regular webshop.

• A top-up is a prepayment. We calculate VAT per order, not on the top-up.
• A quote through the API shows vatTreatment, vatRate and vatCents per order, so you know in advance what you will pay.
• Your end customer never receives an invoice or any document with prices from us. You handle the sale to your customer and the VAT on it yourself.

How do I read my transactions, and how do cancellations and refunds work?

At the bottom of Balance & payment you find the Transactions table. Every change to your balance is listed there with its date, type and amount.

You can cancel an order as long as it has not gone into production yet.

1. 1

   Find the order

   Go to Orders and find the order in the list.

2. 2

   Cancel

   Click Cancel and confirm. The button is only shown while the order is not cancelled, shipped or delivered.

3. 3

   Check the refund

   If you paid from your balance, the amount is returned immediately and shows as Refund in Transactions. If you paid with Card per order, we refund it to your card; how quickly it appears on your statement depends on your bank.