Help centre
Help for resellers
Everything you need to sell Printen.eu products under your own brand. From your application to your first order, with step-by-step guides for your store and the API.
Getting started
- Getting started: create your reseller accountCreate your account, go through the application wizard step by step, and learn which checks we run and how approval works.5 min readRead article
- Payments and balance: top-ups, cards, discounts and VATTop up your balance, save a card, choose your payment method, and learn how discounts, VAT, invoices and refunds work.8 min readRead article
- Creating products: from catalogue product to your own SKUChoose a product, fix the options, upload your design, pick a good SKU, work out your margin and test your product with an order.14 min readRead article
- White label: your brand on the parcelSet your brand name, return address, packing slip note and logo, and learn what your end customer does and does not see and how returns work.6 min readRead article
Connect your store
- Connect Shopify: have orders printed and shipped automaticallyConnect your Shopify store to Printen.eu, set up your products in Shopify and learn how paid orders, tracking and cancellations work.9 min readRead article
- Connect WooCommerce with the Printen.eu pluginInstall the plugin, connect it with an API key, link your products and learn how orders, tracking, error messages and resending work.11 min readRead article
- Connect Etsy: have your designs printed and shippedConnect your Etsy shop, add Printen.eu as a production partner, set up your listings correctly and learn how orders and tracking work.6 min readRead article
- Coming soon: Wix, TikTok Shop and AmazonWhich store connections we are preparing, what they will do, why it takes time, and how to sell now and join the waiting list.3 min readRead article
For developers
- The API: ordering from your own systemCreate an API key, request prices, place orders with an Idempotency-Key, manage your own products and test everything safely in the sandbox.19 min readRead article
- Webhooks: receive order updates automaticallyReceive order updates on your own URL, verify the signature, process events safely and troubleshoot failed deliveries.12 min readRead article
Orders and questions
- Tracking orders, making changes and solving problemsTrack your orders, understand every status, place an order manually, cancel in time and know what to do about payment issues, address errors or damage.8 min readRead article
- Frequently asked questions about resellingShort answers to the most common questions about your account, payments and discounts, products, store connections, orders and white label.8 min readRead article
Still stuck?
We are happy to help, in person on working days and usually the same day.